Frequently Asked Questions
How do I start my first order?
How do I start my first order?
Simply select the desired product, design it in the online designer or upload your design and complete the order at checkout.
The print files will then be automatically transmitted to us.
If you are unsure, we are also available to advise you personally.
Can I order even without design knowledge?
Can I order even without design knowledge?
You can track your order by checking the shipping confirmation email, which contains a tracking number and a link to the courier's website. Alternatively, log in to your account on our website, navigate to "My Orders," and click on the tracking link provided for your order.
How does the online designer work?
How does the online designer work?
If there is an issue with your order, please contact our customer service team as soon as possible. You can reach us via email, phone, or through the contact form on our website. Provide your order number and a brief description of the problem so we can assist you quickly.
Personal consultation
How can I contact support?
How can I contact support?
We offer a 30-day return policy for most products. Items must be in their original condition, unused, and with all packaging intact. Please refer to our Returns Policy page for more details on eligible products.
Shipping, tracking & invoices
Can I track my packages?
Can I track my packages?
Yes.
We will send you the tracking number by email as soon as the parcel service has picked up the packages.
When and how will I receive my invoice?
When and how will I receive my invoice?
You will receive an order confirmation immediately after placing your order in the online shop.
The invoice will be sent to you by email as soon as your order has been handed over to the transport company.
What should I do if there are problems with my order?
What should I do if there are problems with my order?
Please contact our support team immediately and describe your issue. We will carefully review the case and find a suitable solution.
Do I need to create a customer account to place an order?
Do I need to create a customer account to place an order?
No, you can also order as a guest. However, with a customer account you benefit from a better overview of your orders.
Can I save multiple delivery addresses?
Can I save multiple delivery addresses?
Yes, you can save multiple delivery addresses in your customer account and select one for each order.
