Frequently Asked Questions (FAQ)
How do I start my first order?
How do I start my first order?
Simply select the desired product, design it in the online designer or upload your design and complete the order at checkout.
The print files will then be automatically transmitted to us.
If you are unsure, we are also available to advise you personally.
Can I order even without design knowledge?
Can I order even without design knowledge?
Yes.
The online designer is intuitively designed and is also suitable for users without design experience.
Simply upload your logo and see a preview of your product immediately.
How does the online designer work?
How does the online designer work?
With the online designer, you can place texts, logos, and graphics directly in the browser. Changes are displayed immediately, allowing you to design your product live.
On brown boxes, colors may appear a bit paler, but this is also simulated in the configurator.
Personal consultation
How can I contact support?
How can I contact support?
Personalized advice is our top priority.
You can reach our support via email through the contact form or via WhatsApp on the website. We usually respond within one business day.
Shipping, tracking & invoices
Can I track my packages?
Can I track my packages?
Yes.
We will send you the tracking number by email as soon as the parcel service has picked up the packages.
When and how will I receive my invoice?
When and how will I receive my invoice?
You will receive an order confirmation immediately after placing your order in the online shop.
The invoice will be sent to you by email as soon as your order has been handed over to the transport company.
What should I do if there are problems with my order?
What should I do if there are problems with my order?
Please contact our support team immediately and describe your issue. We will carefully review the case and find a suitable solution.
Do I need to create a customer account to place an order?
Do I need to create a customer account to place an order?
No, you can also order as a guest. However, with a customer account you benefit from a better overview of your orders.
Can I save multiple delivery addresses?
Can I save multiple delivery addresses?
Yes, you can save multiple delivery addresses in your customer account and select one for each order.
